Booking Process Explained
How we guide you through the preparation for your journey.
When you are ready to book, we ask that you complete our short booking form with some basic information. Once we have received this, one of our project experts will give you a call to talk through the programme, find out a bit more about you and answer any further questions that you might have.
As part of your booking, we request the first payment of £180 towards your programme fee. After the one-to-one telephone briefing, in the unlikely event that we are unable to offer you a place on an Oyster programme, we would return this £180 to you.
Initial booking arrangements:
Once you’ve completed your booking form, one of our project experts will be in touch with you. For our shorter projects, we give you the option to receive a call or an email. We do strongly recommend dealing with us by phone but we understand that with work/study commitments and potentially different timezones, a call is not always convenient.
During the initial contact, whether by phone or email, we will be asking you some questions about your experience and reasons for applying, as well as giving you the opportunity to ask us questions about your chosen project. After this initial contact, in the unlikely event that we are unable to offer you a place on an Oyster programme, we would return the £180 to you.
For our paid work programmes, there is a longer interview process to go through, lasting about 15 minutes. Most interviews are held over the phone but people are very welcome to visit us for a face-to-face interview.
Confirming your booking:
Following the initial contact, we will set you up with an account on our online members’ area ‘My Oyster’ and send you details of this via email. To confirm your booking you will need to create a password and complete a medical form.
The payment schedule works as follows:
- £180 on booking your programme
- £450 due 6 months before arrival*
- Final balance due 90 days before arrival**
*Please note, if you book within 6 months of your desired arrival date, we will request £450 to be made at the point of confirming your booking.
** There are occasions where the final payment date may be set closer to arrival. This will be made clear on your payment schedule.
Once you confirm your booking you will have full access to My Oyster, giving you lots of detailed and useful information and advice to help you plan your programme (eg: visas, vaccinations, kit list). You can contact us at any time if you have queries or concerns. For certain programmes, including our paid work programmes in Canada, we also run a UK-based briefing course for one day.
I felt you really got to know me throughout the process. Thanks for all your help and advice. I was glad that I’d met you at the interview. It gave me loads of confidence in the Oyster team and this amazing project.