Safety and Child Protection Policy

Oyster takes your safety very seriously and has ensured that all its procedures comply with the highest industry standards (in line with BS 8848).

Preparation

Our pre-departure briefing and in-country induction cover health and safety issues relevant to the trip, including avoiding illness, how to get treatment, keeping safe and what to do in an emergency.

Support during the programme

  • Oyster’s representative will be there to provide advice and help, if needed. His/her role includes:
  • checking arrangements at the workplace and standards of accommodation
  • meeting participants on arrival and providing advice (including health/safety and emergency procedures)
  • checking on participants’ welfare at regular intervals
  • providing advice and help in the event of an accident
  • taking charge of the group in the event of a crisis or catastrophe and ensuring their safety.

Oyster’s head office monitors the safety situation in all its destinations and is in regular contact with its local representatives to check on the welfare of participants. The head office will be fully involved in the event of an emergency and will keep parents informed of developments. A member of staff is always on call outside office hours.

Safe Conduct

Staff are checked thoroughly when recruited and are required to adhere to a behavioural code of conduct, which includes matters such as confidentiality and inappropriate relationships/conduct with participants.

Participants are also expected to adhere to a behavioural code of conduct which emphasises respect for the other participants and the local community and makes clear their responsibility for letting others know their plans and return dates when going on trips. Participants deciding to travel away from the area for short trips during their programme understand that they are leaving Oyster’s jurisdiction (and must make sure they are adequately insured). Nonetheless, the rep will want to check that they have returned safely.

Accessibility Issues

Some of our programmes are not suitable for those with certain disabilities or conditions. Oyster staff will discuss any accessibility issues with a candidate before offering them a place.

A copy of our incident and emergency plan and risk analysis for each destination is available on request.

Oyster Worldwide’s Child Protection Policy

Oyster’s programmes are not provided to those under 18, unless specified on particular project pages. This means that our staff and partners abroad will not be subject to child protection requirements.

However, our UK staff do conduct face-to-face interviews with under-18s and there will be situations where an under-18 might be alone with one of our staff. In order to protect both staff and participants we will take the following measures:

  • Get thorough references on staff when appointing them, including CRB
  • Always keep the door open when an interview is conducted
  • Encourage parents to accompany their child to our office if they wish